How to reduce Thrifty’s car hire damage recovery fee

Hiccup-Insurance-airport-car-rental-desk

There are 2 options available to lower or remove your damage recovery fee (DRF) with Thrifty Australia:

  1. Thrifty’s own Collision Damage Waiver Protection products: Purchase the car rental supplier’s own product at the rental desk.
  1. Hiccup Insurance: Purchase Rental Vehicle Excess (RVE) insurance cover from Hiccup Insurance. The RVE product is underwritten by global, trusted insurance company, Allianz Australia Insurance Limited.

The information provided in this article has been obtained from Thrifty Australia’s website and conversations with their Customer Service Team. The information detailed in this article is current as at 7 October 2014.

Option 1: Thrifty Collision Damage Waiver Protection

Thrifty sell 2 protection products for travel within Australia: Premium Protection and Ultimate Protection. A summary of the product features and costs is detailed below.

Note, the prices detailed below exclude local fees and surcharges.

The premium location surcharges can add an additional 5% to 19.5% to the prices shown, depending on the pick up location of the vehicle and the vehicle type hired from Thrifty for travel within Australia. For example, Sydney Airport’s current Premium Location Surcharge is an additional 19.5% on top of the price listed below.

  1. PREMIUM PROTECTION

Cost: From $27 per day (excluding local fees and surcharges).

Damage Recovery Fee (DRF): The Thrifty website states that purchase of the Premium Protection product will reduce the Customer’s Damage Recovery Fee as follows:

In the event of an accident:

  • If you rent a passenger car, the damage recovery fee will reduce from $4,000 to $500.
  • If you rent a 4WD, the damage recovery fee will reduce $4,000 to $1,100.
  • If you rent a truck, van or bus, the damage recovery fee will reduce from $5,500 to $1,100.

In addition to the reduce customer liability outlined above, if the Customer is the only party involved in an accident and they have rented a hire car from a non-metro location, the Customer will also be liable to pay a Single Vehicle Accident Liability Fee.

So, if you purchase the Premium Protection product and car damage is a result of one of the included damage causes (see table below for product inclusions and exclusions) then the Customer out of pocket expense would be either $500 or $1,100 as described above.

Premium Protection Key Product Features:

  • Reduced damage recovery fee (between $500 and $1,100 as shown above);
  • No cover for tire or windscreen damage;
  • No cover for hail damage;
  • No cover for undercarriage damage;
  • No cover for key replacement;
  • Includes 24hr roadside assistance; and
  • No cover for luggage and personal effects of the driver or passengers.
  1. ULTIMATE PROTECTION

Ultimate Protection is Thrifty’s premium excess reduction product.

Cost: From $33 per day (excluding local fees and surcharges)

Damage Recovery Fee (DRF): Reduces the Customer’s excess to $0 for items included in the product’s cover.

The Thrifty website states: “If you return a vehicle in a damaged state, you will not be liable for the cost of repair, known as the damage recovery fee, and receive cover for tire, windscreen and hail damage.”

In regards to Single Vehicle Accidents, the Thrifty website states that when the Ultimate Protection product is purchased, the Customer will not be liable to pay for damage if they are the only party involved in an accident and if the Customer has rented a passenger vehicle from a non-metro location.

Ultimate Protection Key Product Features:

  • Reduced damage recovery fee;
  • Includes tire and windscreen damage (an asterisk against ‘tire’ in the table below indicates that some restrictions may apply to this benefit);
  • Product cost is capped at 10 days per 30 day rental;
  • Includes hail damage;
  • No cover for undercarriage damage;
  • No cover for key replacement; and
  • No cover for luggage and personal effects of the driver or passengers.
Thrifty-Product-Table

Source: http://www.thrifty.com.au/ultimate-protection.aspx (Accessed 7 October 2014)

 

Option 2: Purchase Rental Vehicle Excess (RVE) insurance from Hiccup Insurance

Hiccup Insurance have partnered with Allianz Global Assistance to provide a Rental Vehicle Excess (RVE) insurance product for travel within Australia.

Features of the Rental Vehicle Excess (RVE) product include:

  • A choice of either $4,000 cover or $6,000 cover;
  • $0 excess options are available (no out of pocket expense);
  • Provides cover for accidents, damage or stolen vehicles (including single vehicle accidents);
  • Provides cover for damage to windscreens, tires, glass, undercarriage & overhead damage; and
  • Provides cover for luggage and personal effects up to $1,500 (max $500 per person).

TO LEARN MORE ABOUT HICCUP INSURANCE AND THE RENTAL VEHICLE EXCESS INSURANCE PRODUCT OR TO OBTAIN AN OBLIGATION FREE QUOTE, VISIT WWW.HICCUP.COM.AU

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