Types of personal information collected
The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:
• name, address(es), telephone number(s) and other contact details;
• electronic address(es);
• payment information, including credit card type;
• other personal information required to provide our services, including age and residency status; and
• transaction details relating to your use of our products, services or benefits.
We will not collect sensitive information from you or any third party.
You do not have to provide us with any personal information, however if you do not do so we may not be able to provide you with the products, services or benefits you have requested.
How we collect personal information
Generally, we collect personal information directly from you, such as:
• when you submit information through our website;
• when you use the ‘Live Chat’ function to speak with one of our customer service agents;
• in person;
• in the course of us providing you with a requested product, service or benefit; or
• when you have other dealings with us.
We collect personal information through:
• our related bodies corporate;
• our business partners; and
• third parties who supply services to us.
Why we collect, use and disclose personal information
We will collect personal information for the following purposes:
• to establish and maintain your relationship with us;
• to provide the products or services you have requested from us; or
• to answer any inquiry you make.
We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:
• suppliers of third party products and services (such as car rental, car rental aggregators and insurance companies);
• marketing consultants and promotions companies; website hosts; and
• consultants and professional advisers.
We will also use and disclose your personal information to send direct marketing to you from
• us; and
• our related bodies corporate.
The direct marketing may relate to:
• our products and services;
• the products and services of other parties (such as car rental, car rental aggregators and insurance companies);
• new developments we believe may be of interest to you.
You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.
How we store and protect personal information
We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
Do we send personal information overseas?
We are likely to disclose some of your personal information, for the purposes described above, to organisations in New Zealand, United Kingdom, USA, Hong Kong, the Philippines and Ireland.
By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries even though it may not receive the same protections that it would in Australia. You may request us not to transfer your personal information to the countries listed above, but if you do so we may not be able to provide the services or products you have requested from us.
How you can access your personal information
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email or at the address detailed below.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
• http://www.google.com/privacy.html; and
We do not tie the information gathered using third party analytics to your personal information.
How to contact us or make a complaint
The Privacy Officer
PO Box 1424, Milton, QLD, 4064
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.
Last updated March 2020.